Bassetlaw District General Hospital

Bassetlaw District General Hospital 2021-02-26 Person 5 5 0

I was on 3 wards. Assessment ward. Staff were amazing and so sensitive to just being admitted into hospital. A lady called Yvonne (don't know her surname) was absolutely fantastic. Big big shout out for her! and hope this feed back gets back to her. Moved to A5 - Different story. From someone who holds a senior managerial role; I was treated like I had suddenly lost my brain and treated and talked to like a child by two Junior Doctors. The two exceptions to this were Chloe Pressley, Cheryl (do not know her surname) and Christine Robinson. Amazing and treated me so well when I was so upset at being moved to this ward. Moved to C2 - A league of its own this ward. All of the staff treated me amazingly and could not do enough. Special recognition to Theresa Raynor, Donna Keep, Clare Wolverson and Lynne Botham-Waplington. This ward and the feel of it; so friendly, the staff so obliging and really try to help you be ok in an environment where half the time you are scared, lonely and feeling unsure. I left C2 feeling part of the furniture and I think the hospital should not only take this feedback via forms but also really listen to what patients are saying like ward C2 staff do! They never talk down to you, they never leave you upset and most of all they try and help you be comfortable at the most vulnerable time when youa re not well and missing home. I had to vast for 6 days in a 13 night stay and so glad I did. The breakfast is great and then it is all downhill from there! The food is absolutely awful for lunch and tea. The combinations also do not help. I had to eat due to my blood sugar levels but instead of eating the food I had food brought in from outside. The money being spent on food is just being wasted. Surely someone can look at this and start to really listen to the patients! Are these forms actually acted upon? Are the staff recognised who are doing such an amazing job and who are mentioned by name? Feedback needs acting upon or it is a waste of time.

Explaining to patients why you are doing something? Bloods are taken - the patient often does not know why? Why cant they be told? You are taken for scans but not told what they are looking for with the scan? You are given tests and just told the tests are negative but not told what the test was for. Treat us as the intelligent people we are and not like we have suddenly lost all our intelligence when we have walked through A&E.

Bassetlaw District General Hospital 2020-09-01 Person 4 5 0

Everyone involved was fabulous and fully helpful if I needed them

A little noisy at night, but only as expected

Bassetlaw District General Hospital 2020-08-27 Person 5 5 0

I attended A+E at approximately 9pm on the 26/08/2020 with my 14yr old son who we believed had broken his arm. The treatment he received was first class from the Dr all the way through to having a pot put on his arm. We were home within the hour. Thanks for a great experience in a difficult time

Bassetlaw District General Hospital 2020-06-08 Person 5 5 0

All the staff that looked after me were unfailingly attentive, kind and cheerful. The attention paid to hygiene and cleanliness in all areas of my room was outstanding. There was generally a good variety of meals and choice available though these were not always available by the time the food trolley arrived.

Bassetlaw District General Hospital 2020-03-31 Person 5 5 0

martine was the best

Bassetlaw District General Hospital 2020-03-31 Person 5 5 0

very professional staff excellent care

Bassetlaw District General Hospital 2020-03-16 Person 5 5 0

Each and every member of staff that looked after me was brilliant, I had a great standard of care given with a friendly attitude.

Bassetlaw District General Hospital 2020-02-27 Person 3 5 0

Firstly I would like to say that on the DBH labour ward we couldn’t have asked for better midwives. Charlotte and trainee Emma were outstanding and by far the best midwives we have encountered, even if it was just for the short period of time, they took amazing care of me and took the time to explain everything fully, even in what was considered an urgent/spontaneous labour. However when it came to A2 ward, we were sadly let down, disappointed and frustrated at the lack of support, reassurance and general people skills of the midwives, specifically on our first day. We arrived on A2 at around 11am to be told by the midwife on their they are waiting for our baby’s blood results and if they’re negative we can go home. That was it, nothing else. No observations on mother or child - despite the pregnancy being classed as high risk and mother to have lost nearly a pint of blood during labour, plus iron issues and 2nd degree tearing issues during labour - no re assurance nothing. From 11am we waiting til 5:30pm until my partner asked about the results, to be told by a second midwife - who quite plainly was very rude - oh it was negative. She then said as it was a normal labour we can go home now. We said we didn’t want to as no checks had been done on mother or baby plus with our first/previous child we had had a traumatic time in hospital where we spent 10 days after complications arising on the 2nd day. Instead of asking or trying to understand this traumatic past experience, the midwife plainly said ‘well this one was a normal birth, so when you are ready to go home, come and find me’ .. she then just walked off. Thankfully we managed to persuade a midwife to let us stay a night despite all the beds being empty. Baring in mind now it had been 9 hours since birth and no observations had been done on mother and child, no observation on 2nd degree tearing, no blood test or follow up on mothers iron issue or the fact she lost a pint of blood and no reassurance from any midwife. It took Emma, a trainee midwife on the labour ward, to check in on us for us to say our grievances to. We didn’t speak up before this because the general feeling we got from the two midwives running the ward that day was that they wanted us to go home ASAP, they never once come and spoke to us, offered no pain relief or baby checks. Emma then took our grievances to the two midwives running A2 that day to which response on of the midwives came and, in a manner that was quite reluctant, checked our baby over and said she was ‘fine’ before walking off. Later on that evening we checked my online portal notes to find that an observation on mum, including blood pressure readings, was keyd in to be done at 1:30pm that day, even though those observations never happened. It was also keyd in that mother was experiencing no pain - when this was the total opposite, they hadn’t even been to bother to ask! - and made up a fake blood pressure reading! Thankfully Alison, senior midwife, was on shift the second day. Straight away she organised for blood tests to be done to check iron levels of mum. She had a doctor come and do all necessary baby checks, hearing tests and she even took the time to come and ask about our experience personally when she was running a ward. Fair enough before we were discharged the only thing that wasn’t done was a check on mother’s tearing and stitches - something mother was complaining that she was in a bit of pain with. However Alison had been left a lot of work by the midwifes the previous day who had simply forgot about us and told us that we should be going home and to find them when they’re ready. Therefore Alison did turn a horrific experience on A2 into a neutral one. I cannot commend Emma and Charlotte on labour ward and Alison from the A2 ward enough. However I would never wish for new mothers to have to go through what I did and be made to feel like they have to go home ASAP without any tests or observations or any reassurance and this therefore is the reason I am writing this. Thank you for my experience Charlotte, Emma and Alison and all the helpers who were nice from the cleaners to the morning breakfast ladies. It’s just a shame that some midwives who appear work shy, lie about doing important observations, and make people feel unwelcome let the rest of the team at DBH down.

Bassetlaw District General Hospital 2020-01-24 Person 5 5 0

I could not have had better treatment even if I was private. It makes me very sad when I see these people running round trying to cope but cope they do ,somewhere they’re must be a braking point

Bassetlaw District General Hospital 2019-12-30 Person 1 5 0

The standard of care very much depended on which staff were working on the shift. There were two lovely HCSW Adele and ?Pam who were fabulous so caring and nothing too much trouble. Unfortunately as a contrast on another day I had to wait nearly 5 hours for pain relief, had doors opened whilst naked and sat on the toilet without knocking, curtains pulled back when trying to breast feed making me feel exposed and embarrassed. My partner asked a midwife to help with me breast feeding and nobody came to help - instead I had to listen to the staff at the station moaning about other staff/management and how busy they are. The list goes on..... so unfortunately due to the variability of care I would not recommend the maternity services at Bassetlaw.